Refund & Cancellation Policy

1 Cancellation Policy

Because SafalExam provides instant digital access to video lectures, downloadable PDFs, and online mock test papers upon payment completion:

• You may cancel an unfulfilled transaction or order prior to payment processing at no charge.
• Once payment is successful, digital course access is provisioned immediately to your account dashboard.

2 Refund Eligibility (7-Day Satisfaction Window)

You are eligible for a full refund under the following conditions:

• Duplicate Payment: If your account was charged twice for the same purchase due to a network glitch or payment gateway delay, a 100% refund of the duplicate amount will be processed automatically or upon request.
• Technical Access Failure: If payment succeeded but course content or test series failed to unlock on your account within 24 hours despite raising a support ticket.
• Service Non-Delivery / Discrepancy: Refund request submitted within 7 days of purchase, provided less than 2 full tests have been attempted or less than 20% of video lectures have been watched.

3 Non-Refundable Circumstances

Refunds will NOT be issued under the following circumstances:

• Refund request raised after 7 calendar days from the date of purchase.
• More than 2 tests in a mock series have already been attempted, submitted, or evaluated.
• More than 20% of video course lectures have already been streamed or completed.
• Account termination due to violation of Terms & Conditions (credential sharing, piracy, scraping).
• Change of mind after extensive consumption of study material.

4 Refund Request & Payout Timeline